Energy Accounts Payment Assistance

Energy Accounts Payment Assistant (EAPA) helps anyone in NSW experiencing a short term financial crisis or emergency to pay their electricity or natural gas bill.

At Kooloora, we have trained EAPA volunteers available for anyone requesting support due to financial hardship. Please read details below for further information.

Details

Kooloora Community Centre can now provide assistance with electricity and gas bills over the phone on Tuesdays between 9:30am-3:30pm. This is a temporary measure for the duration of the COVID-19 emergency.

Please note that due to the limited resources at our disposal, electricity and gas assistance program, the priority will be given to the residents living in postcodes 2035 and 2036. We will do our best to assist residents from adjacent postcodes where possible.

To help us assist you with your bill over the phone, please email us a copy (photo on your mobile phone) of your most recent bill, a copy of your photo ID and provide a phone number that we can call you on. Please email this to koolooraenergy@outlook.com and one of Kooloora team members will contact you to organise the phone assessment.

For any questions call Kooloora on 0481 756 759 or 02 9661 9160

Below is an outline of the steps involved in the phone assessment process for energy assistance payments:

  1. You email koolooraenergy@outlook.com with a copy of your photo ID, a copy of your current energy bill and your mobile number.
  2. We call you to assess your eligibility for electricity and/or gas vouchers
  3. We call your energy provider in a three-way call with yourself.

Phone assessments are conducted on Tuesdays between 9:30am and 3:30pm.